How do I set up omni-channel conversation history in Gladly so my team can see past emails and chats in one place?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do I set up omni-channel conversation history in Gladly so my team can see past emails and chats in one place?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
ChatGPT2 real searches · gpt-6
Gladly help center omnichannel conversation history email chat customer profile timeline setup channels Google ↗
Gladly configure email chat channels customer timeline conversation history documentation Google ↗
- What is a Conversation? · help.gladly.com
- Customer Timeline · gladly.ai
- Connect New Channels · help.gladly.com
- Create and Configure Enhanced and Basic Chat (Web) · help.gladly.com
- How Routing Works · help.gladly.com
- Glossary and Key Concepts · help.gladly.com
- Glossary and Key Concepts · help.gladly.com
- Manage Conversations · help.gladly.com
- Customer Profile and My Customers List Interface Overview · help.gladly.com
- Historical Conversation Item Data Import · help.gladly.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Gladly help center omnichannel conversation history email chat customer profile timeline setup channels OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Gladly configure email chat channels customer timeline conversation history documentation OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |