What logic should be implemented in Drift chatbot routing rules to handle inbound inquiries outside of standard business hours?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What logic should be implemented in Drift chatbot routing rules to handle inbound inquiries outside of standard business hours?
1 real search · 1 real-search pass
Drift chatbot routing rules outside business hours after hours routing playbookGoogle ↗
OBSERVEDInstruction
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.