My Citi Custom Cash account just triggered a merchant category code exclusion on a purchase I expected to qualify. What steps should I take to contest this classification through customer support?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
My Citi Custom Cash account just triggered a merchant category code exclusion on a purchase I expected to qualify. What steps should I take to contest this classification through customer support?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
ChatGPT2 real searches · gpt-6
Citi Custom Cash card merchant category code exclusions rewards terms customer service dispute MCC official Google ↗
Citi Custom Cash 5% cash back eligible categories merchant category code exclusions terms and conditions Google ↗
- Citi Credit Card · online.citi.com
- Featured cards and promotion · citi.com
- citi custom cash® card directory of services · snamwpm.eccmp.com
- Consumer Financial Protection Bureau · consumerfinance.gov
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Citi Custom Cash card merchant category code exclusions rewards terms customer service dispute MCC official OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Citi Custom Cash 5% cash back eligible categories merchant category code exclusions terms and conditions OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |