Compare the customer service response times and refund policies of Booking.com versus Marriott when canceling a prepaid non-refundable reservation.
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Compare the customer service response times and refund policies of Booking.com versus Marriott when canceling a prepaid non-refundable reservation.
4 real searches · 1 real-search pass
Booking.com official cancellation non-refundable reservation refund property approval customer service response timeGoogle ↗
OBSERVEDConsequence
Marriott official prepaid non-refundable reservation cancellation refund policy customer care response timeGoogle ↗
OBSERVEDConsequence
Booking.com terms cancellation fees refund non-refundable officialGoogle ↗
OBSERVEDOther / navigational
Marriott terms prepaid non-refundable rate cancellation refund officialGoogle ↗
OBSERVEDConsequence
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (4)
Classes come from the query-classifier (a local Laya model). 4 of 4 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT4 real searches · gpt-6
Booking.com official cancellation non-refundable reservation refund property approval customer service response time Google ↗
Marriott official prepaid non-refundable reservation cancellation refund policy customer care response time Google ↗
Booking.com terms cancellation fees refund non-refundable official Google ↗
Marriott terms prepaid non-refundable rate cancellation refund official Google ↗
- secure.booking.com · secure.booking.com
- Booking.com: Terms and Conditions. · booking.com
- Booking.com Customer Service · m.booking.com
- How Can I Change or Cancel My Marriott Reservation? · help.marriott.com
- Last Minute Hotel Deals · marriott.com
- terms-of-use-modal · marriott.com
- How Do I Contact Marriott Customer Support? · help.marriott.com
- Booking.com Customer Service · booking.com
- Booking.com Cancellation FAQ · secure.booking.com
- Marriott Customer Care · marriott.com
Queries
4 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Booking.com official cancellation non-refundable reservation refund property approval customer service response time OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
Marriott official prepaid non-refundable reservation cancellation refund policy customer care response time OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
Booking.com terms cancellation fees refund non-refundable official OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 | |
Marriott terms prepaid non-refundable rate cancellation refund official OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 |