Can you help me troubleshoot why my Penguin Random House pre-ordered hardcover hasn't shipped yet and how to contact their customer service for delivery updates?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Can you help me troubleshoot why my Penguin Random House pre-ordered hardcover hasn't shipped yet and how to contact their customer service for delivery updates?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Penguin Random House official customer service preorder order shipping contact customer service hardcover OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 | |
Penguin Random House consumer customer service contact order status direct purchase shipping official OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 |