Can you give me a realistic ROI calculation template for implementing generative AI tools in a mid-sized customer success department?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Can you give me a realistic ROI calculation template for implementing generative AI tools in a mid-sized customer success department?
1 real search · 1 real-search pass
generative AI customer support productivity study field experiment customer service agents productivity 2023 NBERGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 1 queries…
Searches and sources
ChatGPT1 real searches · gpt-6
generative AI customer support productivity study field experiment customer service agents productivity 2023 NBER Google ↗
- Generative AI at Work* | The Quarterly Journal of Economics · academic.oup.com
- Generative AI at Work · nber.org