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Where do I find the settings for omni-channel conversation history in the latest version of Gladly?

ChatGPTgpt-62 queries11/1/2026
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SEED QUERY
Where do I find the settings for omni-channel conversation history in the latest version of Gladly?
2 real searches · 1 real-search pass
Gladly "omni-channel conversation history" settings 2026Google ↗
OBSERVED
Gladly omni-channel conversation history settings latest version where configureGoogle ↗
OBSERVED

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ChatGPT2 real searches · gpt-6
Gladly "omni-channel conversation history" settings 2026 Google ↗
Gladly omni-channel conversation history settings latest version where configure Google ↗
  1. Settings Overview · help.gladly.com
  2. Customer Timeline · gladly.ai

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2 queries · click a column to sort
Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
Gladly "omni-channel conversation history" settings 2026
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1
Gladly omni-channel conversation history settings latest version where configure
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1