Can an online business survive and thrive even after getting several harsh negative brand reviews from difficult customers on Trustpilot?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Can an online business survive and thrive even after getting several harsh negative brand reviews from difficult customers on Trustpilot?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 1 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Trustpilot business review management respond to negative reviews official guidelines fake reviews reporting Google ↗
consumer research impact of negative online reviews business reputation review ratings customer purchase decisions Google ↗
- Understanding online consumer ratings and reviews (EN) · oecd.org
- The Impact of Negative Reviews on Online Search and Purchase Decisions · journals.sagepub.com
- The Impact of Negative Reviews on Online Search and Purchase Decisions · insead.edu
- Effects of negative reviews and managerial responses on consumer attitude and subsequent purchase behavior: An experimental design · sciencedirect.com
- Guidelines for businesses · corporate.trustpilot.com
- Trustpilot Legal · legal.trustpilot.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Trustpilot business review management respond to negative reviews official guidelines fake reviews reporting OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
consumer research impact of negative online reviews business reputation review ratings customer purchase decisions OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 |