How do I override default SLA breach notification emails to include the customer account manager's cell number so we stop losing enterprise renewals.
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How do I override default SLA breach notification emails to include the customer account manager's cell number so we stop losing enterprise renewals.
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configure SLA breach notification email template dynamic account manager contact phone field ServiceNow Jira Service ManagementGoogle ↗
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configure SLA breach notification email template dynamic account manager contact phone field ServiceNow Jira Service Management Google ↗
- Create and manage email templates for stakeholder notifications | Jira Service Management Cloud · support.atlassian.com
- Create actions - Time to SLA for Jira Cloud · appfire.atlassian.net
- How to configure notifications for breached SLAs in Jira Service Management | Jira and Jira Service Management · support.atlassian.com