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Where is the setting in Gladly to merge duplicate user profiles so that the omni-channel conversation history stops splitting chats across two different threads?

ChatGPTgpt-61 query10/31/2026
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SEED QUERY
Where is the setting in Gladly to merge duplicate user profiles so that the omni-channel conversation history stops splitting chats across two different threads?
1 real search · 1 real-search pass
Gladly help center merge duplicate customer profiles merge customers setting omni-channel conversation historyGoogle ↗
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ChatGPT1 real searches · gpt-6
Gladly help center merge duplicate customer profiles merge customers setting omni-channel conversation history Google ↗

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Gladly help center merge duplicate customer profiles merge customers setting omni-channel conversation history
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