How can I set up Gladly to show a unified omni-channel conversation history across email and chat for my five support agents without breaking our existing setup?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How can I set up Gladly to show a unified omni-channel conversation history across email and chat for my five support agents without breaking our existing setup?
5 real searches · 1 real-search pass
Gladly official documentation unified customer conversation history email chat People Match customer profile channels inbox setup agentsGoogle ↗
OBSERVED
Gladly official documentation configure email channel chat channel routing teams users migration existing support setupGoogle ↗
OBSERVED
site:help.gladly.com/docs Gladly customer profile merge duplicate profiles email address chat identity matchingGoogle ↗
OBSERVED
site:help.gladly.com/docs Gladly configure users teams inbox agent availability permissions five agentsGoogle ↗
OBSERVED
site:help.gladly.com/docs Gladly chat setup embed code test email forwarding SPF DKIM rollbackGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 5 queries…
Searches and sources
ChatGPT5 real searches · gpt-6
Gladly official documentation unified customer conversation history email chat People Match customer profile channels inbox setup agents Google ↗
Gladly official documentation configure email channel chat channel routing teams users migration existing support setup Google ↗
site:help.gladly.com/docs Gladly customer profile merge duplicate profiles email address chat identity matching Google ↗
site:help.gladly.com/docs Gladly configure users teams inbox agent availability permissions five agents Google ↗
site:help.gladly.com/docs Gladly chat setup embed code test email forwarding SPF DKIM rollback Google ↗
- What is a Conversation? · help.gladly.com
- Welcome to Gladly · help.gladly.com
- Customer experience AI that drives devotion · gladly.ai
- Connect New Channels · help.gladly.com
- Configure Email Entry Points · help.gladly.com
- Create and Configure Enhanced and Basic Chat (Web) · help.gladly.com
- Add and Configure Chat Entry Points · help.gladly.com
- Set Up Agents and Supervisors · help.gladly.com
- Add and Deactivate Users · help.gladly.com
- How Routing Works · help.gladly.com
- Configure Messaging Routing Settings · help.gladly.com
- Configure Email and Voicemail Routing Settings · help.gladly.com
- Automatically Create Customer Profiles · help.gladly.com
- Merge Customer Profiles · help.gladly.com
Queries
5 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Gladly official documentation unified customer conversation history email chat People Match customer profile channels inbox setup agents OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Gladly official documentation configure email channel chat channel routing teams users migration existing support setup OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
site:help.gladly.com/docs Gladly customer profile merge duplicate profiles email address chat identity matching OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
site:help.gladly.com/docs Gladly configure users teams inbox agent availability permissions five agents OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
site:help.gladly.com/docs Gladly chat setup embed code test email forwarding SPF DKIM rollback OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |