How do I set up conditional logic for custom field data types so agents only see relevant options based on the ticket category?
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The searches the AI actually ran for this prompt.
SEED QUERY
How do I set up conditional logic for custom field data types so agents only see relevant options based on the ticket category?
1 real search · 1 real-search pass
conditional logic custom ticket fields show options based on ticket category agents Zendesk field typesGoogle ↗
OBSERVEDYes / no
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
conditional logic custom ticket fields show options based on ticket category agents Zendesk field types Google ↗
- Creating conditional ticket fields · support.zendesk.com
- About custom fields and custom field types · support.zendesk.com
- View Conditional Field Values on Zendesk Marketplace · zendesk.com
- Conditional Field Values App Integration with Zendesk Support · zendesk.com