I am trying to finish the Intercom live chat setup for our enterprise site by tonight, but the routing rules keep looping my test messages, how do I fix this?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
I am trying to finish the Intercom live chat setup for our enterprise site by tonight, but the routing rules keep looping my test messages, how do I fix this?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Intercom help center workflow conversation assignment routing rules prevent workflow loops re-entry conditions Google ↗
Intercom help center round robin assignment team inbox workflow triggers conversation assignment Google ↗
- Manage and troubleshoot assignment Workflows · intercom.com
- Workflows FAQs · intercom.com
- Troubleshooting when a Workflow doesn't trigger · intercom.com
- Troubleshoot your workflow triggers · intercom.com
- Round robin deep dive · intercom.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Intercom help center workflow conversation assignment routing rules prevent workflow loops re-entry conditions OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
Intercom help center round robin assignment team inbox workflow triggers conversation assignment OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |