Real ChatGPT answer · index seedh36xH3G0UfQcompleteB2B software · customer support softwareinformational
What is the best practice for configuring the Ada conversational bot handoff to live agents without losing chat context?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What is the best practice for configuring the Ada conversational bot handoff to live agents without losing chat context?
1 real search · 1 real-search pass
Ada chatbot handoff live agent preserve conversation context handoff configuration documentationGoogle ↗
OBSERVEDInstruction
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
Ada chatbot handoff live agent preserve conversation context handoff configuration documentation Google ↗
- Handoff management · docs.ada.cx
- Builder update: Agentic AI for customer service · ada.cx
- Configure the handoff · docs.ada.cx
- Update the handoff queue · docs.ada.cx
- Conversation identifiers and persistence · docs.ada.cx