My customers are ignoring CSAT requests because of survey fatigue, so what does Gladly do differently to get higher response rates?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
My customers are ignoring CSAT requests because of survey fatigue, so what does Gladly do differently to get higher response rates?
1 real search · 1 real-search pass
Gladly CSAT survey response rates survey fatigue conversational customer satisfaction surveys how Gladly worksGoogle ↗
OBSERVEDReason
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
Gladly CSAT survey response rates survey fatigue conversational customer satisfaction surveys how Gladly works Google ↗
- Real-time CSAT survey software · gladly.ai
- Set Up SimpleSat for Workflows · help.gladly.com
- Workflow Templates · help.gladly.com
- Unreal Snacks: 20% of Contacts Automated with Gladly · gladly.ai
- Customer Satisfaction (CSAT) · help.gladly.com
- Delighted Overview · help.gladly.com