Real ChatGPT answer · index seedfxEFR9gSfo8completeTelecom and utilities · water and gas utilitiescomparison
Can you analyze the current customer satisfaction scores and complaint ratios for Duke Energy customer support versus Con Edison in state utility commission reports?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Can you analyze the current customer satisfaction scores and complaint ratios for Duke Energy customer support versus Con Edison in state utility commission reports?
4 real searches · 1 real-search pass
2025 2026 state utility commission customer complaint statistics Duke Energy customer complaints North Carolina Utilities Commission annual reportGoogle ↗
OBSERVEDReason
New York PSC 2025 annual complaint statistics Con Edison customer complaints complaint rateGoogle ↗
OBSERVEDReason
Duke Energy customer satisfaction score state utility commission report complaints 2024 2025Google ↗
OBSERVEDReason
Con Edison customer satisfaction score New York Public Service Commission customer service performance report 2024 2025Google ↗
OBSERVEDReason
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (4)
Classes come from the query-classifier (a local Laya model). 3 of 4 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT4 real searches · gpt-6
2025 2026 state utility commission customer complaint statistics Duke Energy customer complaints North Carolina Utilities Commission annual report Google ↗
New York PSC 2025 annual complaint statistics Con Edison customer complaints complaint rate Google ↗
Duke Energy customer satisfaction score state utility commission report complaints 2024 2025 Google ↗
Con Edison customer satisfaction score New York Public Service Commission customer service performance report 2024 2025 Google ↗
- Electric Investor-Owned Utilities · theacsi.com
- Press Release Energy Utilities Study 2026 · theacsi.com
- 25-M-0003 2024 Utility Customer Service Performance Report · documents.dps.ny.gov
- FILED 6/11/2024 · psc.state.fl.us
- North Carolina Administrative Code, Chapter 8, Section 11 R08-04A - CUSTOMER SATISFACTION METRICS AND AVERAGE RESPONSE TIME PERFORMANCE | North Carolina Administrative Code · regulations.justia.com
Queries
4 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
2025 2026 state utility commission customer complaint statistics Duke Energy customer complaints North Carolina Utilities Commission annual report OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
New York PSC 2025 annual complaint statistics Con Edison customer complaints complaint rate OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
Duke Energy customer satisfaction score state utility commission report complaints 2024 2025 OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
Con Edison customer satisfaction score New York Public Service Commission customer service performance report 2024 2025 OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |