What are the main complaints about custom field data types limitations in legacy helpdesk systems according to recent Reddit threads and user forums?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What are the main complaints about custom field data types limitations in legacy helpdesk systems according to recent Reddit threads and user forums?
4 real searches · 1 real-search pass
Reddit legacy helpdesk ticket custom fields limitations data types dropdown text date number validation Zendesk Freshdesk ServiceNowGoogle ↗
OBSERVED
helpdesk software custom fields limitations user forum data types relationships conditional fields reportingGoogle ↗
OBSERVED
Zendesk custom fields limitations community forum field types multi select dependent fields API reportingGoogle ↗
OBSERVED
Freshdesk custom ticket fields limitations community forum data types validationGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 4 queries…
Searches and sources
ChatGPT4 real searches · gpt-6
Reddit legacy helpdesk ticket custom fields limitations data types dropdown text date number validation Zendesk Freshdesk ServiceNow Google ↗
helpdesk software custom fields limitations user forum data types relationships conditional fields reporting Google ↗
Zendesk custom fields limitations community forum field types multi select dependent fields API reporting Google ↗
Freshdesk custom ticket fields limitations community forum data types validation Google ↗
- About custom fields and custom field types · support.zendesk.com
- Is it possible to capture multiple lines in a custom field for reporting? · reddit.com
- Reporting with custom fields · support.zendesk.com
- Creating conditional ticket fields · support.zendesk.com
- Understand and Customize Ticket Fields : Freshdesk Support · support.freshdesk.com
- v2 API: Proper handling of mandatory custom fields. - Community / Feature Request · support.deskpro.com
- If you're leaving Freshdesk, its own exports don't give you what you think. Here's exactly what's missing. · reddit.com
- If you're leaving Freshdesk, its exports don't give you what you think. Here's exactly what's missing. · reddit.com
- Ticket fields: Checkboxes limitation · reddit.com
Queries
4 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Reddit legacy helpdesk ticket custom fields limitations data types dropdown text date number validation Zendesk Freshdesk ServiceNow OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
helpdesk software custom fields limitations user forum data types relationships conditional fields reporting OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Zendesk custom fields limitations community forum field types multi select dependent fields API reporting OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Freshdesk custom ticket fields limitations community forum data types validation OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |