How do I troubleshoot error messages when trying to upload my passport photo for identity verification on the Duolingo English Test portal?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do I troubleshoot error messages when trying to upload my passport photo for identity verification on the Duolingo English Test portal?
1 real search · 1 real-search pass
Duolingo English Test passport photo upload error troubleshooting identity verification official helpGoogle ↗
OBSERVEDReason
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
Duolingo English Test passport photo upload error troubleshooting identity verification official help Google ↗
- My identity could not be verified because the authenticity of my ID could not be confirmed. How can I fix this? · testcenter.zendesk.com
- My identity could not be verified because my ID photo was cropped or obscured. How can I fix this? · testcenter.zendesk.com
- Duolingo English Test Official Guide 2024 · englishtest-static.duolingo.com
- ID Verification Process · testcenter.zendesk.com
- My identity could not be verified because I submitted an ID that is different from the type of ID I selected during test setup. How can I fix this? · testcenter.zendesk.com
- My identity could not be verified because I did not enter my full legal name or correct birth date. How can I fix this? · testcenter.zendesk.com
- Duolingo English Test homepage · englishtest.duolingo.com
- My identity could not be verified because my ID photo was not clear. How can I fix this? · testcenter.zendesk.com
- Official support contact instructions · testcenter.zendesk.com
- Submit a support request · testcenter.zendesk.com