What advanced NLP settings should I tweak to improve intent recognition before an Ada conversational bot handoff occurs in our tier-one queue?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What advanced NLP settings should I tweak to improve intent recognition before an Ada conversational bot handoff occurs in our tier-one queue?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Ada conversational AI NLP intent recognition confidence threshold training utterances handoff settings documentation Google ↗
Ada support bot intents training phrases generative answers escalation handoff confidence documentation Google ↗
- Topic and Intent classification at handoff · docs.ada.cx
- Handoff management · docs.ada.cx
- Best practices · docs.ada.cx
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Ada conversational AI NLP intent recognition confidence threshold training utterances handoff settings documentation OBSERVED | Google ↗ AI Mode ↗ | — | Instruction | — | — | 1x of 1 | |
Ada support bot intents training phrases generative answers escalation handoff confidence documentation OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 |