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What is causing our Retently NPS survey triggers to fire twice for the exact same customer transaction this morning?

ChatGPTgpt-62 queries11/1/2026
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Fan-out diagram

The searches the AI actually ran for this prompt.

SEED QUERY
What is causing our Retently NPS survey triggers to fire twice for the exact same customer transaction this morning?
2 real searches · 1 real-search pass
Retently NPS survey trigger fired twice duplicate transaction webhook retries deduplication troubleshootingGoogle ↗
OBSERVED
site:help.retently.com trigger survey duplicate events transaction ID integrationGoogle ↗
OBSERVED

Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.

Query classes

Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.

Classifying 2 queries…

Searches and sources

ChatGPT2 real searches · gpt-6
Retently NPS survey trigger fired twice duplicate transaction webhook retries deduplication troubleshooting Google ↗
site:help.retently.com trigger survey duplicate events transaction ID integration Google ↗

Queries

2 queries · click a column to sort
Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
Retently NPS survey trigger fired twice duplicate transaction webhook retries deduplication troubleshooting
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1
site:help.retently.com trigger survey duplicate events transaction ID integration
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1