Real ChatGPT answer · index seedZ3jTuuzkP9EcompleteTelecom and utilities · electricity providerscomparison
Is Duke Energy customer service faster on the phone or through their online chat compared to other major utilities right now.
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Is Duke Energy customer service faster on the phone or through their online chat compared to other major utilities right now.
3 real searches · 1 real-search pass
Duke Energy customer service phone hold time online chat wait times 2026 customer reviewsGoogle ↗
OBSERVEDReason
major US electric utilities customer service phone chat wait times comparison 2026Google ↗
OBSERVEDComparison
Duke Energy customer service contact live chat hours phone FloridaGoogle ↗
OBSERVEDShort fact
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (3)
Classes come from the query-classifier (a local Laya model). 1 of 3 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT3 real searches · gpt-6
Duke Energy customer service phone hold time online chat wait times 2026 customer reviews Google ↗
major US electric utilities customer service phone chat wait times comparison 2026 Google ↗
Duke Energy customer service contact live chat hours phone Florida Google ↗
- Duke Energy (IN) Customer Service Phone Number 800-521-2232: Call Support · gethuman.com
- Duke Energy (OH & KY) Customer Service Phone Number 800-544-6900: Call Support · gethuman.com
- CONSUMER AFFAIRS BRANCH QUARTERLY REPORT (2025 YEAR IN REVIEW) · cpuc.ca.gov
- BEFORE THE PUBLIC SERVICE COMMISSION OF SOUTH C · dms.psc.sc.gov
- Microsoft Word · psc.ky.gov
- Media Hotline | Duke Energy · news.duke-energy.com
- Duke Energy programs available to help manage energy bills in Florida | Duke Energy · news.duke-energy.com
- Duke Energy of Florida Reviews (From First-hand Experiences) · consumeraffairs.com
- Duke Energy Reviews | Read Customer Service Reviews of www.duke-energy.com · trustpilot.com
Queries
3 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Duke Energy customer service phone hold time online chat wait times 2026 customer reviews OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
major US electric utilities customer service phone chat wait times comparison 2026 OBSERVED | Google ↗ AI Mode ↗ | — | Comparison | — | — | 1x of 1 | |
Duke Energy customer service contact live chat hours phone Florida OBSERVED | Google ↗ AI Mode ↗ | — | Short fact | — | — | 1x of 1 |