How do I troubleshoot an AI customer support widget that keeps hallucinating refund policies to our angry clients on our Shopify store?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do I troubleshoot an AI customer support widget that keeps hallucinating refund policies to our angry clients on our Shopify store?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Shopify official help AI customer service chatbot knowledge sources refund policy hallucinations Shopify Inbox OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
OpenAI official retrieval augmented generation hallucinations grounding knowledge base customer support policies OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |