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How do trigger rules in Retently actually work when you want to send an NPS survey right after a complicated tech support issue gets resolved?

ChatGPTgpt-61 query11/1/2026
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The searches the AI actually ran for this prompt.

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How do trigger rules in Retently actually work when you want to send an NPS survey right after a complicated tech support issue gets resolved?
1 real search · 1 real-search pass
Retently trigger rules event-based NPS survey trigger conditions resolved support ticket documentationGoogle ↗
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Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.

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Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.

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ChatGPT1 real searches · gpt-6
Retently trigger rules event-based NPS survey trigger conditions resolved support ticket documentation Google ↗

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Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
Retently trigger rules event-based NPS survey trigger conditions resolved support ticket documentation
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