Real ChatGPT answer · index seedU60AOOzkZLgcompleteB2B software · customer support softwareinformational
Is it possible to customize the Ada conversational bot handoff triggers so it only escalates to humans during our specific US business hours?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Is it possible to customize the Ada conversational bot handoff triggers so it only escalates to humans during our specific US business hours?
1 real search · 1 real-search pass
Ada support chatbot handoff triggers business hours escalation human agent schedule business hours documentationGoogle ↗
OBSERVEDConsequence
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
Ada support chatbot handoff triggers business hours escalation human agent schedule business hours documentation Google ↗
- Handoff management · docs.ada.cx
- Scheduled block · docs.ada.cx