Real ChatGPT answer · index seedQZiILteTmpwcompleteTelecom and utilities · electricity providerscomparison
Why do people complain so much about Duke Energy customer service and is FirstEnergy any different based on recent reviews.
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Why do people complain so much about Duke Energy customer service and is FirstEnergy any different based on recent reviews.
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Duke Energy customer service recent reviews complaints 2026 2025 billing outages call center Google ↗
FirstEnergy customer service recent reviews complaints 2026 2025 billing outages call center Google ↗
- Duke Energy Reviews & Complaints · consumeraffairs.com
- FirstEnergy Reviews & Complaints · consumeraffairs.com
- Duke Energy | BBB Complaints · bbb.org
- FirstEnergy Corp. | BBB Complaints · bbb.org
- Press Release Energy Utilities Study 2026 · theacsi.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Duke Energy customer service recent reviews complaints 2026 2025 billing outages call center OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
FirstEnergy customer service recent reviews complaints 2026 2025 billing outages call center OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |