Real ChatGPT answer · index seedPoOQbfpFnTMcompleteB2B software · customer support softwareinformational
What triggers an automatic Ada conversational bot handoff versus a manual one and can I force it based on customer sentiment analysis
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What triggers an automatic Ada conversational bot handoff versus a manual one and can I force it based on customer sentiment analysis
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Ada customer service platform automated handoff human agent triggers sentiment analysis transfer conversation documentation Google ↗
site:docs.ada.cx handoff human agent sentiment intent escalation automated transfer Google ↗
- Handoff reasons · docs.ada.cx
- Handoff management · docs.ada.cx
- Request block · docs.ada.cx
- Conversations API · docs.ada.cx
- Playbooks · docs.ada.cx
- Configure · docs.ada.cx
- Topic and Intent classification at handoff · docs.ada.cx
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Ada customer service platform automated handoff human agent triggers sentiment analysis transfer conversation documentation OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
site:docs.ada.cx handoff human agent sentiment intent escalation automated transfer OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 |