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Can you walk me through setting up Ada conversational bot handoff rules so urgent customer issues reach me even when I am offline

ChatGPTgpt-62 queries11/1/2026
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Fan-out diagram

The searches the AI actually ran for this prompt.

SEED QUERY
Can you walk me through setting up Ada conversational bot handoff rules so urgent customer issues reach me even when I am offline
2 real searches · 1 real-search pass
Ada conversational AI documentation handoff rules escalation offline agent unavailable notifications priority routingGoogle ↗
OBSERVED
site:docs.ada.cx handoff agent unavailable escalation notificationsGoogle ↗
OBSERVED

Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.

Query classes

Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.

Classifying 2 queries…

Searches and sources

ChatGPT2 real searches · gpt-6
Ada conversational AI documentation handoff rules escalation offline agent unavailable notifications priority routing Google ↗
site:docs.ada.cx handoff agent unavailable escalation notifications Google ↗

Queries

2 queries · click a column to sort
Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
Ada conversational AI documentation handoff rules escalation offline agent unavailable notifications priority routing
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1
site:docs.ada.cx handoff agent unavailable escalation notifications
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1