Real ChatGPT answer · index seedPW8wO9Q1A6EcompleteTelecom and utilities · electricity providerscommercial
Compare the customer satisfaction scores of Duke Energy and FirstEnergy specifically regarding how they handle commercial power outages and emergency business repairs.
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Compare the customer satisfaction scores of Duke Energy and FirstEnergy specifically regarding how they handle commercial power outages and emergency business repairs.
3 real searches · 1 real-search pass
Duke Energy FirstEnergy business customer satisfaction outage response commercial power outages emergency repairs 2026Google ↗
OBSERVEDConsequence
Duke Energy FirstEnergy commercial business customer satisfaction outage restoration emergency repairs scores J.D. PowerGoogle ↗
OBSERVEDReason
J.D. Power electric utility business customer satisfaction outage restoration commercial customers Duke Energy FirstEnergyGoogle ↗
OBSERVEDConsequence
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (3)
Classes come from the query-classifier (a local Laya model). 1 of 3 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT3 real searches · gpt-6
Duke Energy FirstEnergy business customer satisfaction outage response commercial power outages emergency repairs 2026 Google ↗
Duke Energy FirstEnergy commercial business customer satisfaction outage restoration emergency repairs scores J.D. Power Google ↗
J.D. Power electric utility business customer satisfaction outage restoration commercial customers Duke Energy FirstEnergy Google ↗
- Electric Investor-Owned Utilities · theacsi.com
- 2025 Electric Utility Business Customer Satisfaction Study · jdpower.com
- J.D. POWER Press Release · jdpower.com
- Help Center · firstenergycorp.com
- Frequently Asked Outage Questions · firstenergycorp.com
Queries
3 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Duke Energy FirstEnergy business customer satisfaction outage response commercial power outages emergency repairs 2026 OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
Duke Energy FirstEnergy commercial business customer satisfaction outage restoration emergency repairs scores J.D. Power OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
J.D. Power electric utility business customer satisfaction outage restoration commercial customers Duke Energy FirstEnergy OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 |