What does a typical agent workflow look like in Gladly when managing a customer who switches from SMS to phone mid-chat?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What does a typical agent workflow look like in Gladly when managing a customer who switches from SMS to phone mid-chat?
1 real search · 1 real-search pass
Gladly agent workflow customer switches from SMS to phone mid conversation conversation timeline voice channel agent guideGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 1 queries…
Searches and sources
ChatGPT1 real searches · gpt-6
Gladly agent workflow customer switches from SMS to phone mid conversation conversation timeline voice channel agent guide Google ↗
- How Routing Works · help.gladly.com
- What is a Conversation? · help.gladly.com
- Configure Messaging Routing Settings · help.gladly.com