We need to build a custom agent performance metrics dashboard in our BI tool; what are the exact API endpoints we should query for first-response and resolution times in Gorgias?
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We need to build a custom agent performance metrics dashboard in our BI tool; what are the exact API endpoints we should query for first-response and resolution times in Gorgias?
2 real searches · 1 real-search pass
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ChatGPT2 real searches · gpt-6
Gorgias API documentation ticket first response time resolution time endpoints metrics Google ↗
site:developers.gorgias.com API tickets events messages metrics first response time resolution time Google ↗
- How metrics are calculated: Helpdesk performance · helpcenter.gorgias.com
- How metrics are calculated: Helpdesk performance · docs.gorgias.com
- List messages · developers.gorgias.com
- List messages of a ticket · developers.gorgias.com
- The Ticket object · developers.gorgias.com
- List tickets · developers.gorgias.com
- Cursor-based pagination replaces offset-based pagination for all listing endpoints · developers.gorgias.com
- Measure helpdesk performance: Overview · docs.gorgias.com
- Measure helpdesk performance: Overview · helpcenter.gorgias.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Gorgias API documentation ticket first response time resolution time endpoints metrics OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
site:developers.gorgias.com API tickets events messages metrics first response time resolution time OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |