What are the primary differences in customer support escalation paths when a Schedule C audit flag is triggered on TaxSlayer versus H&R Block?
Fan-out diagram
Seed → topic clusters → sub-queries, per model.
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence. 36 queries are still being classified.
What the models actually searched
Each model answered the query with its own web search. These are the searches it ran, matched to the closest simulated query.
- support procedures · support.taxslayer.com
- TaxPro access · support.taxslayer.com
- audit notice guidance · support.taxslayer.com
- Worry-Free Audit Support · hrblock.com
- TaxSlayer Terms of Service · taxslayer.com
- H&R Block Worry-Free Audit Support terms · hrblock.com
Semantic map
Every query placed by meaning (EmbeddingGemma 2, 256-d). Shaded regions are topics, nearby points are near-paraphrases, and a circle's size is how often the query came back.
Queries
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
TaxSlayer vs HR Block audit support comparison REFORMULATION | Google ↗ AI Mode ↗ | Understand how audit assistance compares broadly between TaxSlayer and H&R Block. | — | comparison_table | audit support process comparison | 1x of 3 | |
TaxSlayer vs H&R Block audit support escalation process comparison REFORMULATION | Google ↗ AI Mode ↗ | Understand how the customer support escalation flows differ between TaxSlayer and H&R Block when dealing with an audit. | — | comparison_table | audit support process comparison | 1x of 3 | |
TaxSlayer vs HR Block audit support escalation process comparison COMPARATIVE | Google ↗ AI Mode ↗ | Understand the side-by-side differences in how both platforms handle customer service escalation for tax audits. | — | comparison_table | audit support process comparison | 1x of 3 | |
Schedule C audit flag customer support escalation TaxSlayer RELATED | Google ↗ AI Mode ↗ | Find specific details on how TaxSlayer handles support escalation for self-employed Schedule C audits. | — | faq_page | schedule c audit escalation policy | 1x of 3 | |
how to escalate a Schedule C audit notice on TaxSlayer customer service REFORMULATION | Google ↗ AI Mode ↗ | Find the exact procedural steps to escalate an audit flag issue within TaxSlayer support. | — | how_to_steps | schedule c audit escalation policy | 1x of 3 | |
Schedule C audit flag customer service escalation TaxSlayer RELATED | Google ↗ AI Mode ↗ | Find specific details on how TaxSlayer handles support escalation specifically for Schedule C audit triggers. | — | faq_page | schedule c audit escalation policy | 1x of 3 | |
what happens if my Schedule C gets audited on HR Block IMPLICIT | Google ↗ AI Mode ↗ | Learn the step-by-step support process and potential fees when facing an H&R Block self-employed audit. | — | how_to_steps | hr block schedule c support | 1x of 3 | |
H&R Block audit assistance guarantee escalation levels self employed IMPLICIT | Google ↗ AI Mode ↗ | Determine what level of human expert escalation or audit representation self-employed users receive with H&R Block. | — | buyers_guide | hr block audit assistance levels | 1x of 3 | |
H&R Block self employed audit assistance escalation levels ENTITY EXPANSION | Google ↗ AI Mode ↗ | Explore the specific tier-based escalation path available for H&R Block Self-Employed customers facing an audit. | — | web_article | hr block audit assistance levels | 1x of 3 | |
TaxSlayer audit defense guarantee vs HR Block peace of mind COMPARATIVE | Google ↗ AI Mode ↗ | Compare the paid audit protection products offered by both companies for Schedule C filers. | — | buyers_guide | audit defense guarantee comparison | 1x of 3 | |
difference between taxslayer professional help and hr block tax advice escalation COMPARATIVE | Google ↗ AI Mode ↗ | Compare the access to live tax professionals and escalation pathways between the two platforms. | — | review_roundup | audit support process comparison | 1x of 3 | |
what does taxslayer audit defense cover for self employed IMPLICIT | Google ↗ AI Mode ↗ | Determine what level of professional representation or support is included when a Schedule C filer gets flagged. | — | faq_page | self employed audit defense comparison | 1x of 3 | |
TaxSlayer professional tax support phone number hours ENTITY EXPANSION | Google ↗ AI Mode ↗ | Find direct contact information and operating hours for TaxSlayer premium or self-employed support. | — | product_spec_sheet | customer support contact and escalation | 1x of 3 | |
TaxSlayer audit defense options vs H&R Block Peace of Mind ENTITY EXPANSION | Google ↗ AI Mode ↗ | Identify the branded add-on products or guarantees each company uses to manage audit escalations. | — | web_article | audit defense guarantee comparison | 1x of 3 | |
H&R block tax software customer support phone number and escalation department RELATED | Google ↗ AI Mode ↗ | Find contact details and specialized department info for high-priority tax issues on H&R Block. | — | faq_page | customer support contact and escalation | 1x of 3 | |
IRS audit representation for self employed tax software users PERSONALIZED | Google ↗ AI Mode ↗ | Determine what level of representation tax software companies provide when an IRS audit notice arrives for freelance income. | — | web_article | self employed audit defense comparison | 1x of 3 | |
how to get a live tax expert when audited using tax software PERSONALIZED | Google ↗ AI Mode ↗ | Learn the practical steps a user must take to escalate their issue to a human expert when an audit flag occurs. | — | how_to_steps | self employed audit defense comparison | 1x of 3 | |
best tax software for schedule c audit support reviews PERSONALIZED | Google ↗ AI Mode ↗ | See user feedback regarding how well both platforms actually handle difficult audit support scenarios. | — | review_roundup | schedule c audit support reviews | 1x of 3 | |
HR Block tax audit support escalation procedure REFORMULATION | Google ↗ AI Mode ↗ | Locate the official documentation on how H&R Block escalates audit inquiries. | — | pdf_whitepaper | hr block schedule c support | 1x of 3 | |
taxslayer customer support phone number live chat audit help RELATED | Google ↗ AI Mode ↗ | Find direct contact channels for urgent tax support escalations on TaxSlayer. | — | forum/qna | customer support contact and escalation | 1x of 3 | |
TaxSlayer maximum audit assistance add-on support terms ENTITY EXPANSION | Google ↗ AI Mode ↗ | Check the contractual or service terms associated with TaxSlayer's upgraded audit assistance products. | — | product_spec_sheet | customer support contact and escalation | 1x of 3 | |
self employed tax software audit help reddit RELATED | Google ↗ AI Mode ↗ | Read real user experiences regarding customer support responses to Schedule C audits on TaxSlayer and H&R Block. | — | forum/qna | self employed audit defense comparison | 1x of 3 | |
hr block deluxe vs premium schedule c support level audit risk ENTITY EXPANSION | Google ↗ AI Mode ↗ | See if higher tier H&R Block software packages change the customer support escalation path for Schedule C filers. | — | product_spec_sheet | hr block schedule c support | 1x of 3 | |
IRS Schedule C audit triggers and software support response RELATED | Google ↗ AI Mode ↗ | Understand why Schedule C flags occur and how software customer service teams respond to them. | — | web_article | schedule c audit support reviews | 1x of 3 | |
TaxSlayer Self-Employed support features ENTITY EXPANSION | Google ↗ AI Mode ↗ | Review the specific features included in TaxSlayer's higher-tier packages regarding audit assistance. | — | pricing_page | customer support contact and escalation | 1x of 3 | |
what happens if irs audits schedule c taxslayer support REFORMULATION | Google ↗ AI Mode ↗ | Discover the support responsibilities of TaxSlayer after an IRS audit notice is received. | — | pdf_whitepaper | schedule c audit support reviews | 1x of 3 | |
reddit HR block vs taxslayer audit customer service experience RELATED | Google ↗ AI Mode ↗ | Read peer discussions about real customer service interactions during audits on both platforms. | — | forum/qna | audit support process comparison | 1x of 3 | |
does TaxSlayer help if you get audited IMPLICIT | Google ↗ AI Mode ↗ | Clarify whether TaxSlayer provides live assistance or merely educational guidance during an audit. | — | glossary/definition | audit defense guarantee comparison | 1x of 3 | |
hr block tax pro review schedule c audit assistance steps RELATED | Google ↗ AI Mode ↗ | Understand the workflow when utilizing H&R Block's human review and audit assistance features. | — | tutorial_video/transcript | hr block schedule c support | 1x of 3 | |
TaxSlayer support ticket escalation protocol for tax notices REFORMULATION | Google ↗ AI Mode ↗ | Learn the internal escalation stages a support ticket goes through when a tax notice is uploaded to TaxSlayer. | — | how_to_steps | customer support contact and escalation | 1x of 3 | |
HR Block online deluxe vs premium audit support difference COMPARATIVE | Google ↗ AI Mode ↗ | See how audit support escalation changes between H&R Block's standard online tiers and self-employed tiers. | — | comparison_table | audit support process comparison | 1x of 3 | |
comparing self employed tax software audit defense policies COMPARATIVE | Google ↗ AI Mode ↗ | Compare general industry standards for audit defense between DIY tax software providers. | — | comparison_table | self employed audit defense comparison | 1x of 3 | |
does h and r block provide professional representation for schedule c audits IMPLICIT | Google ↗ AI Mode ↗ | Clarify whether H&R Block escalation leads to a CPA/EA representing the filer or just basic guidance. | — | glossary/definition | hr block schedule c support | 1x of 3 | |
irs schedule c red flags self employed taxslayer hr block support IMPLICIT | Google ↗ AI Mode ↗ | Find out what triggers a Schedule C audit flag and whether customer support helps resolve the underlying error. | — | checklist | hr block schedule c support | 1x of 3 | |
comparing tax software audit guarantee policies h&r block taxslayer COMPARATIVE | Google ↗ AI Mode ↗ | Compare the official guarantees and support limitations offered by both companies during an audit. | — | comparison_table | self employed audit defense comparison | 1x of 3 | |
tax software audit assistance comparison 2026 RELATED | Google ↗ AI Mode ↗ | Find recent overviews comparing customer support policies for tax audits across major platforms. | — | review_roundup | self employed audit defense comparison | 1x of 3 |
Passes
Does another pass still surface new queries? A flattening curve means the fan-out has stabilised.
| Model | Pass | Target | Generated | Seconds | Tokens (in / out) | Notes |
|---|---|---|---|---|---|---|
| gemini-3.5-flash-lite | 1 | 12 | 12 | — | 929 / 1,488 | |
| gemini-3.5-flash-lite | 2 | 12 | 12 | — | 929 / 1,534 | |
| gemini-3.5-flash-lite | 3 | 12 | 12 | — | 929 / 1,463 |