Real ChatGPT answer · index seedJ7iHS0ZFvJQcompleteTelecom and utilities · VoIP and business phonesbrand
How do I configure custom IVR scripts in 8x8 Work to route callers based on their CRM record status in Salesforce?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do I configure custom IVR scripts in 8x8 Work to route callers based on their CRM record status in Salesforce?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 1 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
8x8 Work IVR custom scripts Salesforce CRM record status call routing integration documentation OBSERVED | Google ↗ AI Mode ↗ | — | Instruction | — | — | 1x of 1 | |
8x8 Salesforce integration IVR screen pop contact lookup API call flow documentation OBSERVED | Google ↗ AI Mode ↗ | — | Instruction | — | — | 1x of 1 |