How do I train my Drift AI chatbot to stop hallucinating answers about our return policy since the latest software update
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do I train my Drift AI chatbot to stop hallucinating answers about our return policy since the latest software update
2 real searches · 1 real-search pass
Drift AI chatbot knowledge base return policy hallucinations latest software update 2026 documentation AI agent knowledge sources instructionsGoogle ↗
OBSERVEDOther / navigational
site:help.drift.com AI chatbot knowledge base answer sources fallback instructions DriftGoogle ↗
OBSERVEDOther / navigational
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 1 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Drift AI chatbot knowledge base return policy hallucinations latest software update 2026 documentation AI agent knowledge sources instructions Google ↗
site:help.drift.com AI chatbot knowledge base answer sources fallback instructions Drift Google ↗
- Drift · clari.my.site.com
- Drift · clari.my.site.com
- Drift - Manage Conversational Guardrails for Bionic Chatbots · help.salesloft.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Drift AI chatbot knowledge base return policy hallucinations latest software update 2026 documentation AI agent knowledge sources instructions OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 | |
site:help.drift.com AI chatbot knowledge base answer sources fallback instructions Drift OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 |