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What is the easiest way to perform a bulk csv ticket import into our new helpdesk platform without losing historical customer data or messing up the thread timestamps? I need to do this tonight.
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What is the easiest way to perform a bulk csv ticket import into our new helpdesk platform without losing historical customer data or messing up the thread timestamps? I need to do this tonight.
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helpdesk ticket migration CSV preserve original timestamps conversation replies customer IDs import best practices ISO 8601Google ↗
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helpdesk ticket migration CSV preserve original timestamps conversation replies customer IDs import best practices ISO 8601 Google ↗
- Assisted Data Migration Guide · help.zoho.com
- Avoid Data Migration Roadblock Using Correct Ticket and Comment External IDs · help.zoho.com
- Ticket Import · developer.zendesk.com
- Importing Your Tickets and Help Articles From a CSV · mylivechat.com
- Ticket Migration - CSV Import · support.happyfox.com