Why is everyone complaining about the customer service at REI when trying to return oversized youth hiking boots right before our camping trip?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Why is everyone complaining about the customer service at REI when trying to return oversized youth hiking boots right before our camping trip?
1 real search · 1 real-search pass
REI customer service complaints returns oversized youth hiking boots camping trip 2026Google ↗
OBSERVEDConsequence
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
REI customer service complaints returns oversized youth hiking boots camping trip 2026 Google ↗
- REI is changing its lenient return policy · axios.com
- REI changes policy to stop serial returners · retaildive.com
- REI Reviews · trustpilot.com
- Recreational Equipment Inc. | BBB Complaints · bbb.org
- Can I return an item if I order the wrong size, color, quantity, etc.? · rei.com
- Can I return worn or used gear? · rei.com
- How do I exchange or replace an item? · rei.com