Real ChatGPT answer · index seedG3nxEEF3flwcompleteB2B software · customer support softwareinformational
What causes a Drift AI chatbot to hallucinate or give wrong answers to common customer questions?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What causes a Drift AI chatbot to hallucinate or give wrong answers to common customer questions?
1 real search · 1 real-search pass
Drift AI chatbot knowledge base hallucinations incorrect answers documentation training data sourcesGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 1 queries…
Searches and sources
ChatGPT1 real searches · gpt-6
Drift AI chatbot knowledge base hallucinations incorrect answers documentation training data sources Google ↗
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