Real ChatGPT answer · index seedF0m3WDSXGGEcompleteB2B software · customer support softwareinformational
What triggers cause the Ada conversational bot to hand off a conversation to a human support agent and can I customize them today
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What triggers cause the Ada conversational bot to hand off a conversation to a human support agent and can I customize them today
1 real search · 1 real-search pass
Ada customer service AI handoff to human agent triggers escalation rules customize handoffGoogle ↗
OBSERVEDConsequence
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (1)
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT1 real searches · gpt-6
Ada customer service AI handoff to human agent triggers escalation rules customize handoff Google ↗
- Handoff reasons · docs.ada.cx
- Key concepts · docs.ada.cx
- Configure · docs.ada.cx
- Handoff management · docs.ada.cx
- Create context-specific handoffs your AI Agent can trigger dynamically · docs.ada.cx