Real ChatGPT answer · index seedDxfIb4X1YqccompleteRetail and ecommerce · returns and shipping policiesinformational

What steps should a small business owner take when a customer claims a package was stolen after carrier delivery?

ChatGPTgpt-63 queries10/31/2026
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Fan-out diagram

The searches the AI actually ran for this prompt.

SEED QUERY
What steps should a small business owner take when a customer claims a package was stolen after carrier delivery?
3 real searches · 1 real-search pass
FTC Mail Internet or Telephone Order Merchandise Rule seller responsibility shipment delivery consumer package marked delivered stolen package guidanceGoogle ↗
OBSERVED
USPS package marked delivered but not received missing mail help proof of delivery carrier investigationGoogle ↗
OBSERVED
small business chargeback merchandise not received evidence delivery tracking card network guidanceGoogle ↗
OBSERVED

Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.

Query classes

Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.

Classifying 3 queries…

Searches and sources

ChatGPT3 real searches · gpt-6
FTC Mail Internet or Telephone Order Merchandise Rule seller responsibility shipment delivery consumer package marked delivered stolen package guidance Google ↗
USPS package marked delivered but not received missing mail help proof of delivery carrier investigation Google ↗
small business chargeback merchandise not received evidence delivery tracking card network guidance Google ↗

Queries

3 queries · click a column to sort
Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
FTC Mail Internet or Telephone Order Merchandise Rule seller responsibility shipment delivery consumer package marked delivered stolen package guidance
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1
USPS package marked delivered but not received missing mail help proof of delivery carrier investigation
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1
small business chargeback merchandise not received evidence delivery tracking card network guidance
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1