Real ChatGPT answer · index seedDqNhH82gyxMcompleteB2B software · customer support softwareinformational

How does Delighted calculate customer satisfaction scores and what is a good benchmark for our industry?

ChatGPTgpt-62 queries11/1/2026
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The searches the AI actually ran for this prompt.

SEED QUERY
How does Delighted calculate customer satisfaction scores and what is a good benchmark for our industry?
2 real searches · 1 real-search pass
Delighted how NPS CSAT CES scores calculated official documentationGoogle ↗
OBSERVED
2025 customer satisfaction CSAT benchmark by industry report NPS industry benchmarksGoogle ↗
OBSERVED

Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.

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Classifying 2 queries…

Searches and sources

ChatGPT2 real searches · gpt-6
Delighted how NPS CSAT CES scores calculated official documentation Google ↗
2025 customer satisfaction CSAT benchmark by industry report NPS industry benchmarks Google ↗
  1. Selecting your Primary CX Metric Question · help.delighted.com
  2. CSAT Industry Benchmarks 2025: Scores, Survey Length & More · survicate.com
  3. NPS Projects · help.delighted.com
  4. CES Projects · help.delighted.com
  5. USA customer experience benchmark · npsbench.com
  6. NPS and CSAT Score Benchmarks by Industry · customerthermometer.com

Queries

2 queries · click a column to sort
Query / typeSearchIntentQuery classRouting formatClusterFreq ↓Weight
Delighted how NPS CSAT CES scores calculated official documentation
OBSERVED
Google ↗
AI Mode ↗
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of 1
2025 customer satisfaction CSAT benchmark by industry report NPS industry benchmarks
OBSERVED
Google ↗
AI Mode ↗
————1x
of 1