Is there a reliable way to set up round robin ticket routing in Zendesk for a team of only three general support agents?
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The searches the AI actually ran for this prompt.
SEED QUERY
Is there a reliable way to set up round robin ticket routing in Zendesk for a team of only three general support agents?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
ChatGPT2 real searches · gpt-6
Zendesk official documentation round robin ticket assignment three agents omnichannel routing triggers Google ↗
Zendesk round robin assignment app marketplace three agents ticket routing Google ↗
- About omnichannel routing · support.zendesk.com
- Managing your omnichannel routing configuration · support.zendesk.com
- How it works · roundrobin.zendesk.com
- General ticket assignment questions · roundrobin.zendesk.com
- Manage agent availability · roundrobin.zendesk.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Zendesk official documentation round robin ticket assignment three agents omnichannel routing triggers OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Zendesk round robin assignment app marketplace three agents ticket routing OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |