How do support agents search through past omni-channel conversation history in Gladly when looking up old customer purchases?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
How do support agents search through past omni-channel conversation history in Gladly when looking up old customer purchases?
1 real search · 1 real-search pass
Gladly help center search past conversations customer timeline order history purchases omnichannel conversation history agentsGoogle ↗
OBSERVED
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 1 queries…
Searches and sources
ChatGPT1 real searches · gpt-6
Gladly help center search past conversations customer timeline order history purchases omnichannel conversation history agents Google ↗
- Search Conversations, Tasks, and Customers · help.gladly.com
- Customer Profile and My Customers List Interface Overview · help.gladly.com
- View Previous Conversations by Topic · help.gladly.com
- Glossary and Key Concepts · help.gladly.com
- Welcome to Gladly · help.gladly.com
- Manage Conversations · help.gladly.com
- What is a Conversation? · help.gladly.com