Real ChatGPT answer · index seed7yeltiOVmdwcompleteMarketing and advertising · local marketingcomparison
We just received a terrible viral review on Yelp last night, so how should I manage this sudden negative publicity without making the local community backlash worse?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
We just received a terrible viral review on Yelp last night, so how should I manage this sudden negative publicity without making the local community backlash worse?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 1 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Yelp business owner responding to negative reviews official guidance public response review policy Google ↗
crisis communication respond to negative online reviews local business community backlash best practices Google ↗
- How do we moderate content at Yelp? | Support Center · yelp-support.com
- How to respond to negative online reviews · business.vic.gov.au
- Will Yelp remove a false or defamatory review? | Support Center · yelp-sales.my.site.com
- How do I report a review? | Support Center · yelp-sales.my.site.com
- When should I report a review? | Support Center · yelp-support.com
- What should I do if a business pressures or pays me to change or remove my negative review? | Support Center · yelp-support.com
- How do I report a business owner comment? | Support Center · yelp-sales.my.site.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Yelp business owner responding to negative reviews official guidance public response review policy OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 | |
crisis communication respond to negative online reviews local business community backlash best practices OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |