Why are some of our historical customer interactions missing from the Gladly omni channel conversation history view after the latest system update?
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Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Why are some of our historical customer interactions missing from the Gladly omni channel conversation history view after the latest system update?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
ChatGPT2 real searches · gpt-6
site:help.gladly.com conversation history missing interactions after update Gladly Google ↗
Gladly omni channel conversation history missing historical customer interactions after system update release notes conversation history visibility Google ↗
- What is a Conversation? · help.gladly.com
- Welcome to Gladly · help.gladly.com
- Filter the Conversation Timeline · help.gladly.com
- AI Sessions Page Overview · help.gladly.com
- July Releases · help.gladly.com
- Gladly API · developer.gladly.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
site:help.gladly.com conversation history missing interactions after update Gladly OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Gladly omni channel conversation history missing historical customer interactions after system update release notes conversation history visibility OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |