Real ChatGPT answer · index seed6SYufA4RWYgcompleteB2B software · customer support softwarecommercial
Our team keeps running into a strange collision detection error in SupportBee where two agents reply to the same customer simultaneously despite having active locks enabled.
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
Our team keeps running into a strange collision detection error in SupportBee where two agents reply to the same customer simultaneously despite having active locks enabled.
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
SupportBee collision detection conversation locks multiple agents reply simultaneously active locks documentation Google ↗
SupportBee ticket locking agent collision detection lock expiration reply simultaneously Google ↗
- Replying to Tickets · supportbee.com
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
SupportBee collision detection conversation locks multiple agents reply simultaneously active locks documentation OBSERVED | Google ↗ AI Mode ↗ | — | Consequence | — | — | 1x of 1 | |
SupportBee ticket locking agent collision detection lock expiration reply simultaneously OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |