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Our team keeps missing response times and I need to set up SLA breach notification emails in our helpdesk, but I have no idea where to start configuring that.
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Our team keeps missing response times and I need to set up SLA breach notification emails in our helpdesk, but I have no idea where to start configuring that.
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how to configure SLA breach email notifications in helpdesk software common platformsGoogle ↗
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how to configure SLA breach email notifications in helpdesk software common platforms Google ↗
- Configure email notifications in Freshdesk : Freshdesk Support · support.freshdesk.com
- Workflow: How to alert your team to tickets nearing an SLA breach · support.zendesk.com
- Understanding SLA Policies : Freshdesk Support · support.freshdesk.com