What are the best strategies for managing negative brand reviews on Google Maps when a local small business gets unfair one-star ratings?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What are the best strategies for managing negative brand reviews on Google Maps when a local small business gets unfair one-star ratings?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
ChatGPT real searches (2)
Classes come from the query-classifier (a local Laya model). 2 of 2 calls are low-confidence (under 50%) — hover a query in the table to see its confidence.
Searches and sources
ChatGPT2 real searches · gpt-6
Google Maps user contributed content policy fake engagement reviews prohibited content report review official Google Business Profile Google ↗
FTC consumer reviews testimonials rule fake reviews business response official 2024 Google ↗
- Report a review on your Business Profile · support.google.com
- Manage customer reviews · support.google.com
- Google Maps review content policies · support.google.com
- Prohibited and restricted content · support.google.com
- Federal Trade Commission Announces Final Rule Banning Fake Reviews and Testimonials · ftc.gov
- The Consumer Reviews and Testimonials Rule: Questions and Answers · search.ftc.gov
- The Consumer Reviews and Testimonials Rule: Questions and Answers · ftc.gov
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Google Maps user contributed content policy fake engagement reviews prohibited content report review official Google Business Profile OBSERVED | Google ↗ AI Mode ↗ | — | Other / navigational | — | — | 1x of 1 | |
FTC consumer reviews testimonials rule fake reviews business response official 2024 OBSERVED | Google ↗ AI Mode ↗ | — | Reason | — | — | 1x of 1 |