Is there a way to force zendesk ticket routing rules to re evaluate pending tickets that were incorrectly assigned to inactive agents?
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Is there a way to force zendesk ticket routing rules to re evaluate pending tickets that were incorrectly assigned to inactive agents?
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Zendesk trigger re-evaluate existing tickets update ticket triggers assignment inactive agent pending tickets automation bulk updateGoogle ↗
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Zendesk trigger re-evaluate existing tickets update ticket triggers assignment inactive agent pending tickets automation bulk update Google ↗
- Creating ticket triggers for automatic ticket updates and notifications · support.zendesk.com
- Tickets · developer.zendesk.com
- Ticket trigger conditions and actions reference · support.zendesk.com
- Why aren't my triggers firing when I update tickets in bulk? · z3n-mandiant-one.zendesk.com