Which car insurance provider has the best mobile app and customer support for someone who just graduated and hates calling people?
Fan-out diagram
Seed → topic clusters → sub-queries, per model.
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classes come from the query-classifier (a local Laya model). 1 of 1 calls are low-confidence (under 50%) — hover a query in the table to see its confidence. 36 queries are still being classified.
What the models actually searched
Each model answered the query with its own web search. These are the searches it ran, matched to the closest simulated query.
- The Best Car Insurance Apps and Websites [October 2026] · thezebra.com
- Best Car Insurance Apps (2026) · insurify.com
- Best Car Insurance in Wisconsin for 2026 · nerdwallet.com
- Get a GEICO quote · geico.com
- Best Car Insurance Apps That Take the Stress Out of Coverage · valuepenguin.com
- Compare Allstate, GEICO, Progressive, State Farm · nerdwallet.com
- Get a State Farm quote · statefarm.com
- Carriers Expand Telematics Use, Integrate Device Capabilities and Accessibility Elements to Enhance Mobile Experience · keynovagroup.com
- Get a Progressive quote · progressive.com
- Get a Liberty Mutual quote · libertymutual.com
Semantic map
Every query placed by meaning (EmbeddingGemma 2, 256-d). Shaded regions are topics, nearby points are near-paraphrases, and a circle's size is how often the query came back.
Queries
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
best car insurance for young adults with digital only customer service REFORMULATION | Google ↗ AI Mode ↗ | The user wants a streamlined list of car insurance companies catering to young adults that prioritize online and chat support over phone calls. | — | web_article | digital first youth insurance | 1x of 3 | |
best car insurance apps for young drivers digital support REFORMULATION | Google ↗ AI Mode ↗ | Find car insurance companies that feature highly rated mobile apps and robust digital customer service options suitable for younger policyholders. | — | review_roundup | digital first youth insurance | 1x of 3 | |
car insurance with best mobile app and chat support REFORMULATION | Google ↗ AI Mode ↗ | Find car insurance companies that feature strong mobile applications and online chat rather than telephone assistance. | — | comparison_table | chat and messaging support | 1x of 3 | |
car insurance companies with live chat and no phone required IMPLICIT | Google ↗ AI Mode ↗ | The user is looking for proof that specific insurers allow fully online or chat-based claims and account management. | — | faq_page | chat and messaging support | 1x of 3 | |
car insurance companies with chat support and no phone calls required IMPLICIT | Google ↗ AI Mode ↗ | Identify insurers that allow customers to manage claims, policies, and inquiries entirely through chat or app without speaking on the phone. | — | faq_page | chat and messaging support | 1x of 3 | |
geico vs progressive vs state farm mobile app rating customer service COMPARATIVE | Google ↗ AI Mode ↗ | Compare top national insurance providers specifically on app store ratings and digital support quality. | — | review_roundup | major insurer app comparison | 1x of 3 | |
progressive vs geico vs state farm mobile app features comparison COMPARATIVE | Google ↗ AI Mode ↗ | The user wants a side-by-side comparison of major auto insurance mobile apps to see which one is most feature-rich. | — | comparison_table | major insurer app comparison | 1x of 3 | |
geico vs progressive vs state farm mobile app features comparison COMPARATIVE | Google ↗ AI Mode ↗ | Compare the specific functionality and user satisfaction of mobile apps from major insurance brands. | — | comparison_table | major insurer app comparison | 1x of 3 | |
best car insurance for young adults digital first PERSONALIZED | Google ↗ AI Mode ↗ | Discover insurance options that cater well to young drivers and recent graduates who prefer digital interactions. | — | buyers_guide | digital first youth insurance | 1x of 3 | |
best car insurance for recent college graduates PERSONALIZED | Google ↗ AI Mode ↗ | The user is searching for insurance policies, discounts, or programs specifically tailored to people who just graduated from college. | — | buyers_guide | recent college graduate insurance | 1x of 3 | |
car insurance discounts for college graduates first job PERSONALIZED | Google ↗ AI Mode ↗ | Discover discount programs specifically tailored to recent college graduates or young professionals purchasing their first independent auto policy. | — | web_article | recent college graduate insurance | 1x of 3 | |
how to manage car insurance policy entirely online app IMPLICIT | Google ↗ AI Mode ↗ | Understand if a policy can be fully managed, updated, and filed via app without ever speaking to an agent. | — | how_to_steps | fully online policy management | 1x of 3 | |
top rated auto insurance mobile apps app store ratings ENTITY EXPANSION | Google ↗ AI Mode ↗ | The user wants objective ratings and reviews of insurance mobile apps from official app stores. | — | review_roundup | app store ratings and reviews | 1x of 3 | |
best auto insurance for recent college graduates ENTITY EXPANSION | Google ↗ AI Mode ↗ | Find insurance providers that cater specifically to young adults and recent alumni with competitive rates. | — | buyers_guide | recent college graduate insurance | 1x of 3 | |
lemonade car insurance app review digital support ENTITY EXPANSION | Google ↗ AI Mode ↗ | Evaluate a well-known tech-forward insurer famous for app-based claims and zero phone call policies. | — | web_article | lemonade car insurance app | 1x of 3 | |
how to manage auto insurance policy entirely online RELATED | Google ↗ AI Mode ↗ | The user wants to know the step-by-step process of handling claims, payments, and policy changes without speaking to an agent. | — | how_to_steps | fully online policy management | 1x of 3 | |
how to manage car insurance claims completely online through app RELATED | Google ↗ AI Mode ↗ | Learn the step-by-step process of filing and tracking a car insurance claim digitally without human interaction. | — | how_to_steps | fully online policy management | 1x of 3 | |
insurance companies with 24 7 live chat customer service RELATED | Google ↗ AI Mode ↗ | Find providers that offer round-the-clock text or chat communication options. | — | faq_page | chat and messaging support | 1x of 3 | |
lemonade car insurance app review digital claims ENTITY EXPANSION | Google ↗ AI Mode ↗ | The user wants to evaluate InsurTech providers known for app-first experiences and automated digital claims. | — | web_article | lemonade car insurance app | 1x of 3 | |
lemonade vs progressive car insurance app review COMPARATIVE | Google ↗ AI Mode ↗ | Compare a modern digital-first insurer like Lemonade against a traditional carrier like Progressive regarding their technology. | — | review_roundup | lemonade car insurance app | 1x of 3 | |
root insurance app features customer satisfaction ENTITY EXPANSION | Google ↗ AI Mode ↗ | Check the app capabilities and customer review standing of Root, a telemetry-based digital insurer. | — | product_spec_sheet | chat and messaging support | 1x of 3 | |
insurance companies with best customer satisfaction chat support RELATED | Google ↗ AI Mode ↗ | The user wants to find out which insurers score highest in customer satisfaction specifically for non-phone support channels. | — | forum/qna | chat and messaging support | 1x of 3 | |
top rated insurance apps on app store and google play RELATED | Google ↗ AI Mode ↗ | See official consumer ratings and feedback for major auto insurance apps. | — | dataset | app store ratings and reviews | 1x of 3 | |
can you file car insurance claims entirely through an app IMPLICIT | Google ↗ AI Mode ↗ | Confirm whether the claims process can be initiated and completed digitally without phone calls. | — | forum/qna | fully online policy management | 1x of 3 | |
cheap car insurance for college grads with good app REFORMULATION | Google ↗ AI Mode ↗ | The user is looking for an affordable policy for a recent graduate that also features a high-performing app. | — | web_article | recent college graduate insurance | 1x of 3 | |
allstate mobile app customer service chat features ENTITY EXPANSION | Google ↗ AI Mode ↗ | Investigate the specific digital assistance tools offered by Allstate for tech-savvy policyholders. | — | product_spec_sheet | chat and messaging support | 1x of 3 | |
progressive vs lemonade car insurance app comparison COMPARATIVE | Google ↗ AI Mode ↗ | Contrast a traditional major carrier with an insurtech startup regarding mobile app experience. | — | comparison_table | lemonade car insurance app | 1x of 3 | |
can you file a car insurance claim entirely through an app IMPLICIT | Google ↗ AI Mode ↗ | The user needs to confirm if the claims process can be completed via mobile upload without human phone interaction. | — | faq_page | fully online policy management | 1x of 3 | |
how do young adults buy car insurance for the first time RELATED | Google ↗ AI Mode ↗ | Understand the basics of purchasing an auto insurance policy independently after leaving a parent's plan. | — | buyers_guide | digital first youth insurance | 1x of 3 | |
best car insurance app ios android ratings 2026 REFORMULATION | Google ↗ AI Mode ↗ | Find objective app store performance data for auto insurance applications. | — | dataset | app store ratings and reviews | 1x of 3 | |
allstate vs progressive app usability customer service COMPARATIVE | Google ↗ AI Mode ↗ | The user wants to weigh Allstate and Progressive against each other regarding app interface and service accessibility. | — | comparison_table | major insurer app comparison | 1x of 3 | |
insurance companies with 24 7 messaging customer support IMPLICIT | Google ↗ AI Mode ↗ | Find providers that offer round-the-clock text or chat assistance so help is always available without calling. | — | faq_page | chat and messaging support | 1x of 3 | |
car insurance discounts for recent college graduates PERSONALIZED | Google ↗ AI Mode ↗ | Identify special rate reductions available specifically for people who just graduated from university. | — | pricing_page | recent college graduate insurance | 1x of 3 | |
best insurance for millennials gen z digital tools PERSONALIZED | Google ↗ AI Mode ↗ | The user wants to see which insurance brands are investing most heavily in modern digital portals for younger generations. | — | web_article | digital first youth insurance | 1x of 3 | |
best digital experience car insurance companies 2026 REFORMULATION | Google ↗ AI Mode ↗ | Discover which insurance companies lead the industry in digital transformation and online user experience. | — | web_article | app store ratings and reviews | 1x of 3 | |
do all car insurance companies require phone calls for cancellation RELATED | Google ↗ AI Mode ↗ | Find out if policies can be cancelled online or via app without speaking to a retention agent on the phone. | — | faq_page | fully online policy management | 1x of 3 |
Passes
Does another pass still surface new queries? A flattening curve means the fan-out has stabilised.
| Model | Pass | Target | Generated | Seconds | Tokens (in / out) | Notes |
|---|---|---|---|---|---|---|
| gemini-3.5-flash-lite | 1 | 12 | 12 | — | 917 / 1,565 | |
| gemini-3.5-flash-lite | 2 | 12 | 12 | — | 917 / 1,505 | |
| gemini-3.5-flash-lite | 3 | 12 | 12 | — | 917 / 1,529 |