What kind of customer service issues happen most often when people try to cancel their paid Coursera course certificate subscriptions?
Download run
Fan-out diagram
The searches the AI actually ran for this prompt.
SEED QUERY
What kind of customer service issues happen most often when people try to cancel their paid Coursera course certificate subscriptions?
2 real searches · 1 real-search pass
Badge and edge weight = share of passes that produced the query. Hover a query for its intent and routing format.
Query classes
Google's semantic query class for every sub-query: what kind of answer each search is after, simulated vs real.
Classifying 2 queries…
Searches and sources
ChatGPT2 real searches · gpt-6
Coursera subscription cancellation problems refund billing customer service certificate subscription complaints Google ↗
Coursera help cancel subscription free trial refund certificate subscription billing policy Google ↗
- Coursera Reviews · trustpilot.com
- Coursera, Inc. | BBB Complaints · bbb.org
- Case 3:23-cv-00449 Document 1 Filed 01/31/23 Page 1 of 48 · truthinadvertising.org
- Coursera Reviews & Complaints · consumeraffairs.com
- Coursera, Inc. | BBB Complaints · bbb.org
- Coursera, Inc. | BBB Complaints · bbb.org
- Coursera, Inc. | BBB Complaints · bbb.org
- Coursera Reviews · trustpilot.com
- Request a refund · coursera.support
- Pay for learning content on Coursera · coursera.support
- Upgrade to the paid version of a course · coursera.support
- Terms of Use · coursera.org
- Change your subscription plan · coursera.support
Queries
2 queries · click a column to sort
| Query / type | Search | Intent | Query class | Routing format | Cluster | Freq ↓ | Weight |
|---|---|---|---|---|---|---|---|
Coursera subscription cancellation problems refund billing customer service certificate subscription complaints OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 | |
Coursera help cancel subscription free trial refund certificate subscription billing policy OBSERVED | Google ↗ AI Mode ↗ | — | — | — | — | 1x of 1 |